David Mann: Use the Process to Drive Behavior

The right process does more than produce goods with the least waste. It drives the right behavior. And sometimes driving behavior is the main point.

            That’s the lesson to be learned from a good discussion on Mark Graban’s Lean Blog, featuring comments by David Mann, author of Creating a Lean Culture: Tools to Sustain Lean Conversions.

            Mark began the discussion with an earlier post discussing efforts within healthcare to reduce hospital infections – which frequently occur because people simply do not wash their hands.

            So how do you get people to wash their hands? Yell at them? Spy on them? Not if you really want to change behavior.

            Mark’s post prompted good comments from a variety of people. His second posting including numerous specific suggestions from David Mann, including better education of employees, visual controls to instruct people and a process for allowing people to anonymously report offenders.

            We can all express exasperation at the way people disregard the most fundamental practices of good health, such as washing hands, but David’s approach is more practical. Set up the processes that change the behavior. Eventually, it will become second nature, and having the processes will be less important (though still a good idea).

            People do dumb things. It’s frustrating, but the best approach is: Don’t get mad. Fix it.


            By the way, my thanks to Mark for his post about Seth Godin’s misuse of the word kanban, and Seth’s subsequent (and gracious) updating of his comments after I sent him an email.


Xiao Nan said...

And so, you possibly can watches replica uk get a authentic Panerai at this point. To help you to get hold of a resale Panerai right without uncertainty. This Breitling Chrono omega replica M1 gives you tremendous quartz mobility, may element Breitling 73 competence replica rolex daytona, electric power pre-book by using power supply, in addition to has become water-proof until finally 1000 measures. This Breitling Avenger Skyland gives you fake rolex self applied turning, may element Breitling 13 competence mobility, electric power pre-book connected with 38 time, in addition to transpires to help likewise possibly be water-proof until finally more than two hundred measures. A lot of the different details for taking in fake hublot usually are how a web page of which appears to be beneficial, isn't going to generally mean there're authentic. There are lots of cases certainly where an web page will clearly complete a web page of which appears to be incredibly good towards eyes, even so seriously isn't and so replica daydate rolex watches the item pertains to ones billfold. Commonly a true web page should have contact facts readily accessible within the omega replica with regards to buyers to utilise. Commonly, some sort of call range is usually available on virtually any web page of which has for sale whatever Invest in check out Quotes. This Breitling Avenger Seawolf1 is usually intelligent self applied turning, may element Breitling teen mobility, electric power fake rolex uk connected with 50 time in addition to has become water-proof until finally some sort of interesting depth connected with 3000 measures.

Anonymous said...

This is great! It really shows me where to expand my blog. I think that sometime in the future I might try to write a book to go along with my blog, but we will see.Good post with useful tips and ideas.http://www.aspextechnology.org |

http://www.qrgl-technology.org |

http://www.accessibletechnology.org |

http://www.istechnology.org |

http://www.su2technology.org |

http://www.computersforfutures.org |

http://www.gtscomputers.org |

http://www.computerisfun.org |

http://www.solocomputerservices.org |

http://www.computeroutlets.org |

Anjli honey said...

Nice post. I used to be checking continuously this blog and I’m impressed! Extremely useful information specially the final phase I maintain such info a lot. I was looking for this certain info for a very long time. Thank you and best of luck

http://www.computersupportbury.com |

http://www.directtv4schools.org |

http://www.esportsplus.org |

http://www.giddenplacepropertycreative.co.uk |

http://www.houseimprovement4sure.com |

http://www.kuldeepbrar.co.uk |

http://www.meiji-ehome.com |

http://www.nsncollegegames.com |

http://www.princetonhome.org |

http://www.shoppingcurator.com |

alat bantu sex wanita said...

sangat menarik sekali infonya.
by sextoysterbaru