Along with other lean blogs and healthcare blogs, I’ve been posting a variety of items about how growing numbers of hospitals are applying lean principles to their operations. It’s nice to see this trend confirmed by an article in mainstream media.
A recent article by the Kansas City Star describes recent developments at hospitals in that region. One is
Olathe, and nearly every other major Kansas City hospital, continues to spend large sums to add new diagnostic clinics, critical-care equipment and services that include trauma and high-risk maternity.
But patient flow, from the parking garage to preadmission testing areas to oncology suites, is becoming a key aspect to expedite health-care delivery.
…patients are immediately triaged by a nurse when they arrive at
“They’re not sitting and filling out paperwork,” Jenkins said. “Families feel much better knowing that the patient is already being treated.”
If a patient doesn’t see a doctor within 30 minutes of their check-in, they receive two free movie passes. But extreme emergencies take precedent, said Gordon Docking, CEO.
“If someone comes in with chest pain or stroke symptoms, they go right to the head of the line,” he said.
Personally, I find that to be a strange incentive. What do movie passes have to do with healthcare? If I’m so sick I find it necessary to travel to an emergency room, and I end up having to wait a long time to be treated, a couple of movie passes aren’t going to make me feel better, emotionally or physically. However, I’ll at least give
But my main point is not about what
Another example is a recent news release from Signature Hospital Corp., which owns and operates four hospitals in
I hope and believe the trend is real. Lives will be saved as a result, and some pain will be eliminated from the hospital experience.
What examples of the trend have you seen? Tell us by posting comments below.