Determining where to focus your improvement efforts can be a challenge, but an important one. That idea was reinforced for me recently by reading about a keynote address given at a healthcare conference.
The address was by Don Berwick, CEO of the Institute for Healthcare Improvement, speaking at IHI’s annual National Forum this week in
Berwick’s address was described in one of my favorite blogs, Life as a Healthcare CIO, written by Dr. John Halamka, CIO of the CareGroup Health System, and also CIO and Dean for Technology at
Don hypothesized that 80% of healthcare can be reduced to approximately 100 processes. If we focus on perfecting these 100 processes, we're likely to make a major impact. IHI will soon implement an Improvement Map as a next step to the 5 million lives campaign.
That’s an intriguing idea. If true, it probably applies to nearly all organizations and industries, not just healthcare.
Do you agree? Can your business be reduced to 100 (or so) processes? How do you prioritize which processes to perfect?