You don’t hear much about lean in education. Only a few early adopters are starting to embrace lean to improve the operations of their institutions.
One I came across recently is the
Their projects range from redesigning how undergraduates travel through the recruitment/admissions process to standardizing absence reporting procedures across all schools.
Among their achievements so far:
- In the library, cataloguing and processing of books lead time reduced from 50 days to 2 days
- In reception and registry, production of Student Status Letters lead time reduced from 7-10 days to 2 minutes
- Also in registry, large reduction in staff time needed to process student self-certifications while increasing availability of reporting
It is a pleasure to hear about successful efforts in an industry where lean is in such a nascent stage. I’m sure we will be hearing about more such examples in the future.
By the way, we have a book in this area scheduled for publication next year: Lean Higher Education by William Balzer of