1.25.2012

The Denver Health & Hospital Authority -- The Results Are In

Over on the Hospitals and Health Networks site, I read this great article about the Denver Health organization's incredible benefits resulting from its six-year Lean journey. Patricia A. Gabow, CEO of the Denver Health and Hospital Authority, believes the $135 million financial benefit since 2006 is a result of the adoption of Lean management techniques. In addition, in 2011, the hospital evidently saw "$46 million in financial benefits from Lean projects."

Other than the amazing benefits discussed in the article, I found this detail quite interesting: "There are 16 value streams and an organized method for picking improvement projects. Some are short term, others extend over multiple years, such as revenue cycle, the OR and community health. Each value stream has an executive sponsor and a steering committee that meets monthly. Gabow reviews metrics for all of the value streams and rapid-improvement events every month."

What do readers working in the healthcare industry think of this format for value stream maps? Are your maps used in the same fashion?

After winning the coveted Shingo Prize for Operational Excellence (the first healthcare organization to achieve this feat) , Denver Health now offers its own Lean Academy. Check out the video presented at the Shingo Award ceremony:

58 comments:

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Denver Health is a tremendous example of how Lean can be very effective in a healthcare setting. They are to be applauded for their efforts.

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Hello
Also be sure to follow our Lean Insider Blog for up-to-date trends and discussion on the latest topics on lean, quality, and business management in all industries.
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Hi Michael Sinocchi
Denver Public Health (DPH) is nationally recognized for its expertise in testing for and treating sexually transmitted diseases (STDs).
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