tag:blogger.com,1999:blog-5865768815327716731.post2382050615157529462..comments2008-02-26T08:49:36.470-05:00Ralph Bernsteinhttp://www.blogger.com/profile/14872065446489560244noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5865768815327716731.post-27494436689281258002008-02-26T04:30:00.000-05:002008-02-26T04:30:00.000-05:002008-02-26T04:30:00.000-05:00Another good article -- ERs have special circumstances but when we doubled the size of our clinic the presumption was additional space would diminish wait times. It actually added complexity and people waited longer. It wasn't until we did a process flow map that we realized moving the reception away from the consultation area had had a profound impact on the patients. Again, only data is going to show the true picture. <A HREF="http://www.waittimes.blogspot.com/" REL="nofollow">www.waittimes.blogspot.com</A>Ian Fursthttp://www.blogger.com/profile/11795888117578055704noreply@blogger.comtag:blogger.com,1999:blog-5865768815327716731.post-89215119920723849602008-02-22T10:19:00.000-05:002008-02-22T10:19:00.000-05:002008-02-22T10:19:00.000-05:00Great article, Ralph. The issues with ED patient flow are quite complex - they include turnaround time for tests, time to admit patients to the inpatient units, and beyond, making the issue one not only in the ED, but in the entire hospital. Opportunities abound for improvement, and many of us are doing our best to address them.Dean Blisshttp://www.blogger.com/profile/18034549658270609406noreply@blogger.com